UPDATE: After an extended conversation with Living Social (the place my voucher originated), Collage.com finally provided me with a tracking number. My package SHOULD be here on Monday. It will be a full 10 days later than when was originally promised, but at least it is actually going to arrive. Will I place an order with Collage.com? Never.
Mamas-- it is the holiday season. This means I do expect that sometimes things do not go as planned. Sometimes packages arrive a little late, and sometimes they are not what was expected. On November 30th, I placed an order through Living Social with Collage.com. I redeemed my voucher that night because it said it would take 1 week to print and 1 week to deliver. I wanted to make sure it arrived in time! I spent over an hour carefully considering what I would put on my gift, and placed my order. My order receipt clearly says it will arrive on the 13th.
Thanks for placing your order! Your collage(s) should arrive on or
before December 13, 2013. You will receive an email when your order
On the 13th (the day my collage was supposed to arrive), I received an email that my order would arrive by Christmas!!!???!!!
There has been a delay printing your order due to an unexpected issue at one of our production facilities, but your blanket will arrive by Christmas. You will receive another notification as soon as it ships (within the next few days).
So, on the day it is supposed to ARRIVE they sent my an email saying it would arrive weeks later. But I am a patient person, and I was going to get an update in a few days-- right???? On the 20th (today) I received another email (so much for the 13th, so much for a few days).
Your order was shipped on 12/17/2013. The estimated delivery date is
12/23/2013. There has been a back-up in our tracking information system,
so your tracking number is not yet available. You will receive another
e-mail as soon as we have your tracking number.
How convenient that they cannot provide a tracking number. I get both Fed Ex and UPS delivery notifications, and nothing has come through either of them. The ESTIMATED delivery date is the 23rd, which means it could arrive . . . well at any time, and will most likely NOT arrive before Christmas. I sent another email asking how it was shipped . . . but like all other emails, it received a canned response that orders are backed up and when it has shipped I would receive an email with tracking.
All blanket orders that have started printing will arrive by Christmas.
You can check on your order status at http://www.collage.com/orderinfo.
You will receive an e-mail with a tracking number as soon as it ships.
We do not have any further shipping information at this time, and
delivery cannot be changed or expedited once production has begun.
Mamas-- DO NOT order from this company! Not only have they not answered my email inquires directly, but their phone brings you straight to a voice mail that asks you to email (because THAT is working so well), AND THEY HAVE BLOCKED ME FROM FACEBOOK. What did I say on Facebook that was so awful? I simply stated that I placed my order on the 30th, was promised a 13th delivery date, and have still not received tracking. If they are blocking me from Facebook, I am certain that almost anyone who has posted anything about their orders have been blocked as well. BUYER BEWARE!!!!!! Do NOT order from this company that has questionable business practices!!!!